Support & Contact

Moashoo Support & Inquiries

Use this page for technical error reports, publishing and business partnerships, or general inquiries. Our engineering team reviews submissions within 3–7 business days. Public submission is protected by Turnstile verification.

Support Categories & Communication Channels

Technical Support & Error Reporting

We investigate rendering stalls, WebGL2 context loss, shader compilation failures, and character input anomalies. When reporting a bug, providing reproducible steps, your browser version, and the active map identifier ensures our engineering team can diagnose the issue rapidly.

Publishing, Distribution & Partnerships

Moashoo welcomes inquiries from web gaming platforms, media networks, and educational institutions interested in licensing our proprietary HTML5 3D voxel engine. Please specify your distribution model, target audience, and preferred integration timeline in your message.

Editorial & Guide Inquiries

For feedback on our official Rail Planet guides, performance tuning documentation, or community map submissions, reach out directly. We regularly update technical specifications based on real-world browser and mobile device testing feedback.

Troubleshooting Checklist Before Submitting a Bug

To resolve common browser gaming issues quickly, we recommend checking these baseline points before filing an inquiry:

  • Hardware Acceleration: Ensure your browser has hardware acceleration enabled in system settings for stable WebGL frame rates.
  • Browser Extensions: Script blockers, aggressive ad-blocking filters, or translation extensions can occasionally intercept chunk streams or Canvas render loops.
  • Memory Culling: On mobile devices or low-RAM environments, reduce your view distance in settings if you experience unexpected tab reloads during rapid map travel.
  • Browser Console Logs: If a persistent white screen occurs, opening DevTools (F12) and copying the red error trace helps us resolve the defect significantly faster.

Frequently Asked Questions (FAQ)

Q: Where is my game progress and custom map settings stored?
A: All player preferences, custom keybindings, and unlocked map coordinates are stored locally within your browser's IndexedDB and LocalStorage cache. Clearing site cookies or browsing data resets local saves.
Q: Why does the 3D canvas freeze or drop frames on mobile devices?
A: Complex biomes like Manhattan require substantial GPU fill-rate. Ensure background browser tabs are closed, disable battery saver modes that throttle WebGL canvas frequencies, and verify RENDER_DIST is kept within the recommended 5–8 range.
Q: Can I host private multiplayer sessions behind a firewall?
A: Rail Planet supports peer-to-peer and local LAN broadcast. If connecting across corporate or university Wi-Fi subnets, ensure WebRTC UDP ports are not restricted by local gateway policies.

Privacy Commitment & Response Expectations

All submissions are processed through Cloudflare Turnstile to prevent automated spam without tracking personal browsing habits. Contact details provided below are strictly used by Moashoo engineers to reply to your inquiry. We do not sell, rent, or share user data with third-party advertising brokers. Standard inquiries are addressed within 3 to 7 business days.